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Support
Support
Run into choppy water? Email support@shippdf.com and a real person writes back. There's no ticket form to wrestle with; a plain email reaches us fastest.
Reach the crew
We can help with your account and workspace, authoring and publishing templates, generating documents, and connecting an AI assistant to ShipPDF over the Model Context Protocol (MCP). To help us find your case quickly, include:
- The email address on your account and your workspace name.
- For a template or document question, its id (a
tmpl_ordoc_value) and what you expected to happen. - For a connection issue, the assistant you were connecting (for example Claude or ChatGPT) and any error you saw.
Refunds
You can request a refund within 14 days of a purchase, as described in our Terms of Service. Email support@shippdf.com from your account address and we'll take care of it.
Delete your data
You can ask us to delete your account data or export it at any time. Email support@shippdf.com; the Privacy Policy explains what we hold and your rights over it.
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